top of page



The Best Married Life respects your privacy and is committed to protecting it through our compliance with this policy. Your personal relationship photos and videos will be secured on an encryption traffic method. This will be managed by our software maintenance team and trusted third party providers.

This policy describes the types of information we may collect from you or that you may provide when you visit or (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This document describes the privacy policy of The Best Married Life for the management of clients’ personal information. The counselling service provided is bound by the legal requirements of the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

This policy applies to information we collect:
On our Website, in email, text, and other electronic messages between you and our Website. Through mobile and desktop applications you download from our Website, which provide dedicated non-browser-based interaction between you and our Website.

When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy. It does not apply to information collected by: us offline or through any other means, including on any other website operated by any third party; or from any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. Where you provide us with your personal information in any of the ways described in this policy, you agree that, to the extent applicable, we may collect, store, and use it (a) in order to perform our contractual obligations to you, (b) based on our legitimate interest for processing (e.g., for our administrative purposes, website performance, or for the detection and/or prevention of crime), or (c) based on your consent, which you may withdraw at any time. If you do not agree with our policies and practices, your choice is not to use our Website.

By accessing or using our Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

A client’s personal information is also collected during counselling consultation with The Best Married Life, including when the client provides information directly to The Best Married Life using hardcopy forms, correspondence via email, when the client interacts directly with The Best Married Life online via its website, when the client or individual makes a purchase from The Best Married Life, when the client interacts with employees such as the receptionist, and when other health practitioners provide personal information to The Best Married Life, via referrals, correspondence and medical reports.

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 18, except where this is provided for the purposes of counselling consultation services. If you are under 18, do not provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use, except where registering for or booking a counselling consultation.
If we learn we have collected or received personal information from a child under 18 without verification of parental consent, except for counselling consultation, we will delete that information. If you believe we might have any information from or about a child under 18, please contact The Best Married Life


We collect several types of information from and about users of our Website, including information:
•    by which you may be personally identified, such as name, postal address, e-mail address, telephone number, date of birth, social security number, or any other information the website collects that is defined as personal or personally identifiable information under all applicable law (“personal information”);
•    that is about you but individually does not identify you, such as demographic information and gender; and/or
•    about your internet connection, the equipment you use to access our Website and usage details.
We collect this information:
•    Directly from you when you provide it to us.
•    Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. From third parties, for example, our business and ministry partners.
The information we collect on or through our Website may include:
•    Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to receive our newsletters or other content, posting material, making a donation, or requesting further services or information. We may also ask you for information when you enter a contest, sweepstakes, or promotion sponsored by us, and when you report a problem with our Website.
•    Records and copies of your correspondence (including email addresses), if you contact us. Your responses to surveys that we might ask you to complete for research purposes. Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
•    Your personal information may also be collected during counselling consultation with The Best Married Life, including when the you provide information directly to The Best Married Life using hardcopy forms, correspondence via email, when you interact directly with The Best Married Life online via our website, when you makes a purchase of a product or service from The Best Married Life, when you with employees such as the receptionist or counsellor, and when other health practitioners provide personal information to The Best Married Life, via referrals, correspondence and medical reports.

Your search queries on the Website.
You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we may limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorised persons.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
•    Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website. Information about your computer and internet connection, including your IP address, operating system, and browser type.
•    We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioural tracking).

The information we collect automatically is statistical data and does not/may include personal information, and we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It furthers our legitimate interest to improve our Website and to deliver a better and more personalised service, including by enabling us to:

Estimate our audience size and usage patterns. Store information about your preferences, allowing us to customise our Website according to your individual interests. Speed up your searches. Recognise you when you return to our Website. The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.

Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit The Best Married Life, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content.


We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

We use information that we collect about you or that you provide to us, including any personal information:
•    To present our Website and its contents to you.
•    To provide you with information, products, or services that you request from us.
•    To fulfill any other purpose for which you provide it.
•    To provide you with notices about your registration or subscription including confirmation, expiration and renewal notices.
•    To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
•    To notify you about changes to our Website or any products or services we offer or provide though it.
•    To allow you to participate in interactive features on our Website.
•    To send you information specific to your subscription preferences.
•    In any other way we may describe when you provide the information.
•    To provide you with counselling consultation services, resources and associated materials for the purposes of which you engaged our services.
•    To provide counselling services, which includes assessing, diagnosing and treating your presenting issue. The personal information is retained in order to document what happens during sessions and enables the counsellor to provide a relevant and informed counselling service.
•    For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties’, goods and/or services that may be of interest to you. If you do not want us to use your information in this way, please contact with your request. 

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:
•    To our subsidiaries and affiliates.
•    To contractors, service providers and other third parties we partner with or use to support the The Best Married Life App.
•    To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “email a friend” feature of our Website, we will transmit the contents of that email and your email address to the recipients.
•    For any other purpose disclosed by us when you provide the information.
•    With your consent.
Your personal information will remain confidential except when:
•    It is subpoenaed by a court; or
•    Failure to disclose the information would in the reasonable belief of the The Best Married Life place a client or another person at serious risk to life, health or safety; or
•    The client’s prior approval has been obtained to:
•    provide a written report to another professional or agency, e.g., a GP or a lawyer; or
•    discuss the material with another person, e.g. a parent, employer or health provider; or
•    disclose the information in another way; or you would reasonably expect your personal information to be disclosed to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected; or
•    disclosure is otherwise required or authorised by law.

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Promotional Offers from The Best Married Life. If you do not wish to have your email address/contact information used by The Best Married Life to promote our own or third parties’ products and services, you can opt-out by sending us an email stating your request to If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.

Accessing and Correcting Your Information
You may send us an email at  to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Your information will be held and used for as long as necessary for our legitimate purposes to the extent permitted by applicable law or regulation.

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to

If you are based within the European Economic Area (which means all the EU countries plus Norway, Iceland, and Liechtenstein) (“EEA”), in certain circumstances, you have the following rights:
•    the right to be told how we use your information and obtain access to your information, subject to certain limitations;
•    the right to have your information rectified or erased or to place certain restrictions on processing your information;
•    the right to object to the processing of or to erase your information in certain circumstances, e.g., for direct marketing purposes;
•    the right to have information you provided to us on an automated basis returned to you;
•    where the processing of your information is based on your consent, the right to withdraw that consent subject to applicable restrictions, including legal or contractual restrictions; and
•    the right to lodge a complaint with the supervisory authority responsible for data protection matters.
The foregoing rights are subject to certain limitations. If you request a copy of your information you may be required to pay a statutory fee.

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page and/or via email. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

To ask questions or comment about this privacy policy and our privacy practices, or to request any changes or exercise any other right with respect to your information, contact us at:

The Best Married Life.
PO Box 203

bottom of page